FAQ
A: Of course! At Valora, we want you to be completely satisfied with your beauty care purchases. If for any reason you are not satisfied with a product, you can return it within 14 days of receipt .
To start the return process, simply visit our Exchanges and Returns page on the website and follow the steps indicated.
We ask that the product be returned:
In perfect condition
No signs of use
In original packaging and with all elements included
Once we receive the product and confirm its condition, we will proceed with a full refund or exchange, depending on your preference.
Your satisfaction is our priority! If you have any questions, please don’t hesitate to contact our customer support team — we’ll be happy to help.
A: At Valora, we are committed to delivering your beauty products quickly and efficiently.
Average delivery times are:
Mainland Portugal: 2 to 5 working days
Islands (Azores and Madeira): up to 10 working days
Other European Union countries: between 5 and 12 working days (depending on destination and customs procedures)
Orders are typically processed within 1-2 business days of purchase. Once your order has been shipped, you will receive a confirmation email with a tracking number to track your delivery.
If you require faster delivery, you can choose express shipping options at checkout (where available).
At Valora, our goal is to provide you with a simple and efficient shopping experience, ensuring quick access to the beauty products you love.