A: You can return products within 14 days of receipt. Access our Returns and Exchanges page and follow the instructions. Make sure the product is in perfect condition, unused, and in its original packaging. After we receive and verify its condition, we will process the refund or exchange. If you have any questions, please contact our customer support.

A: We deliver your products quickly and efficiently. Average delivery times: Mainland Portugal: 2-5 business days; Islands: up to 10 business days; European Union: 5-12 business days. We process orders in 1-2 business days. After shipment, we will send you an email with tracking information. For faster deliveries, choose express shipping at checkout (if available).

Klarna allows you to buy now and pay later in a simple and secure way.At Valora Shops checkout, simply select Klarna as your payment method. Depending on availability in your country, you may be able to:Pay in 3 interest-free installments;Pay after receiving the order;Finance the purchase in monthly installments.The approval process is quick and handled directly by Klarna. After confirmation, Valora Shops will ship your order as usual.Important:Approval of the funding is contingent upon analysis by Klarna;Payment terms may vary depending on the country and the purchase amount;All installments and payments are managed directly by Klarna.For more information, visit the official Klarna website.