1. Data Controller

LILA Commerce and Services Unipessoal Lda
Dr. Manuel Lousada Avenue, Lot 9 - Mealhada - Aveiro District - Portugal
NIF: PT518397432
Email: lilacomserv@gmail.com

2. Personal Data Collected

• Name, address, phone, email

• Billing and shipping information

• Purchase history

• Cookies and browsing data

3. Purposes of Processing and Legal Basis

• Order processing: contract execution

• Sending communications: consent of the holder

• Compliance with legal obligations: namely tax and accounting obligations

• Marketing actions and promotions: explicit consent

4. Data Sharing

Data may be shared with service providers (e.g. carriers, payment services, accounting), always with the aim of ensuring the provision of the service.
We do not sell your personal data.

5. International Data Transfers

If they occur, they follow the standard contractual clauses approved by the European Commission, ensuring an adequate level of protection.

6. Data Retention Periods

• Tax data: 10 years

• Data for marketing: until consent is withdrawn

• Inactive customer record: 5 years

7. Data Subject Rights

The user has the right to:

• Access, rectification or deletion of data

• Limitation or opposition to processing

• Data portability

• Complain to the CNPD ( www.cnpd.pt )